Latest News

13 Oct 2017

Intermittent problems with phone lines at our Frimley Green branch

Note to our dear clients: We are having intermittent problems with phone lines at our Frimley Green branch – Elm Cottage (01252 837154) This means that although they sound like thy are ringing, the line is at times dead. Engineers are working on it.

In the meantime, if there is no reply please call our Camberley branch on 01276 22193 and our staff will be able to help you.

We apologise for any inconvenience

5 Oct 2017

When we are young, we have vaccinations, and puppies, kittens & rabbits are no different. However, pets need an annual top up of vaccinations for lasting protection from nasty diseases. We offer healthplans that, for a monthly fee, will help you spread the cost of preventative healthcare. We’ll also remind you when things are due so you don’t forget. #iLoveicareiProtect

Preventative healthcare is an important part of looking after your pets. We offer healthplans to help you spread the cost of the treatments that protect your pet from diseases and parasites. Ask us about our plans and what they include.  #iLoveicareiProtect

6 Sep 2017

We have a new and much improved Pet Health Club

We have a new and much improved Pet Health Club

We have managed to negotiate better prices and pass savings to our customers resulting in much better deals, and the latest drugs being included in your pets preventative health care. (includes Lungworm protection).

Have a look and give us a ring to see exactly how much you can save

25 Aug 2017

Recent Iterview on Surrey TV

16 Aug 2017

Cat & Dog – Antifreeze Poisoning


Note to our dear clients: Please be advised that we had 2 cases of confirmed Antifreeze poisoning in cats, one suspected in a dog. We have also been advised that that some unscrupulous people have been deliberately putting “anti freeze” into puddles on Blackdown Woods by Tomlinscote School.

Please take time to read this very useful article and please call us if you suspect your pet has been exposed.


Cat & Dog – Antifreeze Poisoning

Ethylene glycol, the main constituent of antifreeze is poisonous for dogs and cats.  Statistically, in the UK each year more cats are poisoned than dogs, probably because more cats than dogs are able to access open containers of antifreeze stored on garage shelves.  More cases obviously occur during winter.


How does the poisoning occur?

Pets are attracted to the sweet taste of ethylene glycol.  Many will lap antifreeze spilled or leaking on to garage floors or driveways.  The main source of poisoning is the jug of antifreeze left on the garage shelf for instant top-up purposes on cold winter mornings.

What are the signs of antifreeze poisoning?

This depends on the amount of ethylene glycol ingested.  A small quantity of concentrated antifreeze can result in signs within an hour.  These involve depression, incoordination, and vomiting.  Sometimes there is excessive thirst and urination.  These signs can be followed by muscle twitching and in 12-24 hours acute renal (kidney) failure resulting in minimum urine production and depression, often with vomiting and excessive salivation.  Seizures and death can quickly follow due to increasing uraemia (failure of urine production).

What can I do?

If you have any suspicion that your pet has had contact with antifreeze, call us without delay.

Are there specific tests you can do?

Ethylene glycol is converted in the body to toxic products which cause irreversible damage to the kidneys.  Blood tests will show the extent of this kidney damage, and in addition a simple urine test will detect the presence of oxalate crystals which are one of the products formed after ingestion of the poison.

Is there an antidote?

Provided diagnosis is made before there is irreversible kidney damage, drugs are available to combat the ethylene glycol in the bloodstream.  Within hours of ingestion the ethylene glycol is converted into toxic products including calcium oxalate.  This is a major and not uncommon emergency.  If calcium oxalate crystals are detected in the urine, there is a history of possible antifreeze poisoning.  Intensive care (provided this is started before too much damage has occurred) involving intravenous fluids will often result in improvement in a very short time.

If it is left until the animal is showing signs of kidney failure, the chances of recovery are significantly reduced and euthanasia may need to be considered.

Trevor Turner BVetMed MRCVS FRSH MCIArb MAE.

Used and/or modified with permission under license. ©Lifelearn, The Penguin House, Castle Riggs, Dunfermline FY11 8SG

23 Jul 2017

Excess weight and obesity

Excess weight and obesity is quickly becoming a leading problem of our pets. This leads to numerous medical problems in later life. Here are some useful comparisons of commonly used treats to reward our pets.

If you have any queries please call our reception and schedule a free weight clinic appointment with a qualified veterinary nurse.

Let’s make sure our pets stay lean and healthy

11 Jun 2017

Rabbit Awareness Week

Rabbits have often been “second class citizens”. We are keen to raise their profile and highlight their welfare needs. In cooperation with RSPCA we are inviting you to our Rabbit Awareness Week 17 – 25 June.

We are offering to all our clients free checks of their pet rabbits from 17 – 25 June. This is particularly significant as many conditions (dental problems, weight problems, maldigesting) can lead to fly strike. In summer Fly Strike is common in Rabbits and can have serious consequences. Have your rabbit checked, make sure they stay happy and healthy throughout summer

Please call our reception and make the appointment


24 Apr 2017

The Unspoken Do’s & Dont’s of Dog Walking

The Unspoken Do’s & Dont’s of Dog Walking Etiquette by Luke Wheldon


DO greet other dog walkers.

Saying ‘hello’ first when you’re faced with head-on situations can diffuse potential confrontation between new dogs. Having a little chat from a safe distance can give everyone the opportunity to relax their body language and by doing so release any tension between the dogs.

DO give a wide berth of other dogs on the lead. 

They are probably on the lead for good reason, they may not like other dogs or could be recovering from an operation. If you see another dog on the lead and you can’t go around them, try going back where you came from until there’s space to safely pass by. And DO put your dog on the lead if you’re not confident that they will always come back to your recall. 

DO carry treats. 

Treats will usually get your dog’s attention away from trouble. Even better is to put them in something that rattles when shaken and small enough so you can put it in your pocket. 

DON’T yank your dog’s lead.

Briefly letting them sniff other dogs and their scent marks is like reading a newspaper for your pooch and it gives them important mental stimulation. If you need to get their attention, assert yourself and say ‘THIS WAY’ and give them a treat exactly after they move on. 

DON’T use your phone! 

Unless there is a real emergency there are NO exceptions on this one. If your attention is on the phone and not on your dog, they will always take advantage of the situation and jump into mischief! 

DO bag up your dog’s poo.

If I can’t find it then I pick up the nearest one, I call these karma pick-up’s, so I avoid treading in one the next time and when you’ve bagged it DON’T leave it behind or hang it on a tree it’s not a Christmas decoration.

DO have fun and take joy in letting your dog be a dog. 

Getting muddy and rolling around in smelly things is all part of it. Drying them with a towel or giving them a quick bath afterwards only takes a minute. It’s their time too, so why not let them enjoy it?

If you have anything you’d like to add or say about this topic please do leave a comment below and feel free to share it with your friends here on facebook. The next article is coming soon, is there something you would like to know more about?

29 Mar 2017

Debbie’s Springtime Tips for Felines



Well as I look out of my window and see the welcome sight of our Magnolia tree bursting with pretty white flowers and catch a glimpse of clumps of cheery Daffodils I know that the promise of spring has finally arrived.


As the daylight hours increase and the weather gets warmer just like us, our cats including my anxious little feline will hopefully want to venture outside and potter about more so I am going to give you all some pointers on making your outside spaces “cat friendly” ready for the spring and summer.


Cats feel more vulnerable in open spaces like patios, courtyards and lawns and this can be troublesome for them if there are a few neighbourhood cats in the area that will roam and cross into the resident cats outside territory. This can cause emotional upheaval for our resident cats as they will feel intimidated by even just the very sight of a strange cat and territorial altercations can take place, especially in the spring and summer when more cats will spend more time outdoors. Our older felines often feel less confident outside especially if more younger and confident cats are in the immediate vicinity.


To try and alleviate any feline stress outside, try placing an item of garden furniture or a large BBQ near to the exit of your cat flap to allow your cat  to retreat behind it thus allowing more privacy to survey the area ahead. A row of pot plants can create a private corridor leading from the cat flap to the outside. High vantage points in the garden will help our cats to feel in more control and safer higher up. Densely stocked flowerbeds with shrubs and bushes of differing heights will allow our cats a more private hidey hole to survey from. Providing a private latrine sight somewhere in the garden will help as cats feel more vulnerable whilst eliminating and hate being overlooked. Provide a secluded sun spot and shady areas as these will all be appreciated too. These cat friendly pointers will be really welcomed by our feline members of the family.


A list of cat friendly plants is available at the ISFM website.


As neighbourhood cats can pose a threat and emotional stress to the resident cat, consider installing a cat flap that only recognises your own cat’s microchip as this deters any strange cat from entering the sanctity of the resident cat’s “core territory” which is the inside of the home, as this is associated with warmth, comfort and security. The one I recommend is the Sure Flap cat flap as it was easy to install fitted my old Staywell hole and runs off normal AA batteries that last up to 8 months if not longer. The Sure Flap model can be programmed to read up to 32 microchips. The company also does a microchip sure feeder which can really help in a multi cat household especially if one cat is on a diet or fed a veterinary prescribed prescription food. Often marauding neighbourhood cats will try their luck with entering the sanctity of the resident cat’s home for a food reward so a sure feeder should deter this too.


I have secured a really good price for our clients to purchase a Sure Flap cat flap even taking into account their online prices so please enquire at Reception in our surgeries or by phone. The customer service team at Sure flap are very helpful and knowledgeable to assist you with any query that you might have. Take a look at the Sure Flap website at


As your cat ventures outside more in the spring and summer it is important to adhere to a strict flea and worm regime each month, as these parasites can be caught through prey and other sources. There is a product available through our veterinary surgeries called “Broadline” which I use on my cats as it treats fleas and ticks but also deals with Tapeworm and Roundworm. It is a monthly spot on treatment which avoids the stress of administering worm tablets. We also offer Advocate spot on for fleas and worms but a Droncit spot on will also be needed every 3 months to cover Tapeworm and Advocate does not treat ticks. There is Bravecto a three monthly spot on that treats fleas and ticks and a Milbemax tablet wormer would be needed to cover the worming side. Our Pet Health Club offers you discounts on flea and worm products so please ask or ring our Reception staff for more details or have a look on our website.


Finally, as the weather gets brighter and warmer you may have more visitors over to enjoy time spent outside and will want your doors and windows open which may make outside noise like DIY and any neighbouring building works more acute and stressful for our cats. So I would recommend plugging a Feliway diffuser into your kitchen, utility room or lounge area as these rooms tend to lead into the garden and the diffuser will omit a reassuring pheromone to help calm a worried or anxious cat. There is also a new diffuser for multi-cat households called Felifriends. We can offer a discount on any of the Feliway range and the Adaptil range for Dogs at our Camberley and Frimley Green surgeries from the 1st of April to the end of the year to cover the holiday season, cattery and kennel visits, fireworks, Christmas and New Year’s Eve celebrations. We hope that this discount helps our clients.


Once spring arrives our minds tend to turn towards holiday planning and taking trips away, this may mean that your cat will go into a Cattery so the Royal Canin dry food called Calm can be a useful tool to use short term as it helps to support your cat through times of stress. From pril through to October we are offering a discount on this food for both cats and dogs so please ask our Reception staff at either of our two surgeries for more details.


If you are using a Cattery for the first time you may find my information sheet useful please look at our website for more details or e/mail me at Debbie@blackwatervalleyvets if you would like a copy sent to you.


I hope that my pointers will help and may I wish you all a very warm, enjoyable and happy springtime and that it is a feline stress free time.


Enjoy, best wishes, Debbie.


Debbie Turner

Feline Behaviour Advisor for Blackwater Valley Vets



Gordon House Vet Centre

216 Gordon Avenue


GU15 2NT


01276 22193


Elm Cottage Vet Centre

230 Frimley Green Road

Frimley Green


GU16 6LL


01252 837154












21 Mar 2017

Spring tips for pet owners

Spring is upon us and it brings opportunities for lovely longer walks and spending more time outdoors. Every season of the year presents potential risks to the dog, and spring is no exception.
Enjoy the warmer weather and all of the joys of spring, but be on the lookout for potential problems and hazards, in order to keep your dog safe.
Easter eggs
Easter time is fast approaching, and for most of us, that means one thing: Chocolate! While you might well be looking forwards to involving your dog in your celebrations and Easter egg hunts, it is vital to remember that chocolate is toxic to dogs, and can lead to severe poisoning and even potentially death. You should never give your dog chocolate or let them pick up scraps of chocolate, for their own good.
Keep some dog-safe treats to hand, to reward your dog with while you are enjoying your chocolate egg.
Ticks and Fleas
The warmer weather means that areas of the country that are prone to having ticks will begin to proliferate with these unpleasant parasitic bugs, which can attach themselves to your dog’s skin in order to feed. Ticks can cause localised infections and irritations, as well as potentially spread Lyme disease, so check your dog over for ticks regularly and earn about how to remove them.
While fleas tend to die off somewhat during the winter months, as the weather gets warmer, they will come back with a vengeance! Hopefully you have been treating your dog for fleas on a monthly basis throughout the winter months, but if your flea treatment regime has lapsed somewhat, it is time to get back into the swing of things now to prevent flea infestation on your dog or in your home.
Seasonal plant toxins
Certain plants, flowers and other flora can prove toxic to your dog if ingested, so if you are planning on doing some spring gardening and planting out some new flowers, check that anything you plan to introduce is safe for your dog.
Poisoning from plants and flowers can prove potentially serious to your dog, and can make them quite ill, as well as in some cases, unfortunately proving fatal.
Some of the most common springtime plants that can be toxic to dogs include:
• Tulips
• Hyacinth
• Daffodils
• Lilies
• Crocus
• Clematis
• Foxglove
While you do not necessarily need to avoid planting these flowers entirely, do bear in mind the potential risks they can pose to your dog, and locate them carefully to avoid ingestion.
Don’t throw sticks for your dog
Playing with your dog may well involve energetic games of catch and retrieve, but choose the toys you use for your dog carefully. Invest in good quality, sturdy, dog-safe toys such as hard rubber balls or other toys that you can throw for your dog, rather than allowing them to pick up sticks when out on their walks.
Throwing sticks for your dog can be dangerous on many levels, from potential injuries to the mouth from splinters, to ingestion of shards of wood that can puncture your dog’s internal organs. Also, sharp stick may potentially harm your dog, not to mention possibly clouting them over the head if your aim is poor!
Be careful of cold water
When the air temperature is warm, it can be tempting to take your dog swimming in the sea, or in a nearby pond or stream. Remember, however, that the temperature of the water will be much lower than the temperature of the air, and below the surface level of any body of water, the temperature is likely to remain very low for some months to come.
Do not encourage your dog to dive into cool water to play; they may find that the temperature is low enough to shock their system and cause them to freeze up, putting them at risk of drowning and in danger of being unable to get back out of the water.
Please also take time to read these tips for cat owners published by Vets Now:
What are the biggest hazards for cats over springtime?
Springtime normally brings an increased number of cases to our out-of-hours clinics. Lighter nights and a rise in pets going out and about mean they are more likely to encounter potential hazards. For example, our emergency vets tend to see more cat fights, dog bites, allergic reactions and cases of heat stroke.
We’ve drawn up a list of some of the main hazards to look out for.
If you’re worried your cat is sick or injured as a result of any of these, please contact your vet as soon as possible, or find your nearest Vets Now pet emergency clinic or Vets Now 24/7 hospital.
1. Plants and flowers
Cats love spending time in the garden. Make sure your garden is safe for your cat and be careful if you need to use any slug and snail pellets, pesticides or other chemicals. Avoid using cocoa shell mulch as well, as it contains the same toxic ingredient as chocolate.
Watch out, too, for poisonous plants. Toxic species common at this time of year include lilies, daffodils and azaleas. If you notice any signs of poisoning such as drooling, vomiting, diarrhoea, appearing ‘drunk’ or even collapsing, contact your vet immediately.
2. Slug and snail pellets (metaldehyde)
The toxic compound in slug and snail pellets is called metaldehyde. Bear in mind that not all products contain this. However, eating small amounts can cause significant poisoning. Signs will be seen within an hour of ingestion and include incoordination, muscle spasms, twitching, tremors and seizures. Your cat will need urgent veterinary treatment if affected.
Image of Easter egg for Vets Now article on springtime dangers to cats
3. Easter eggs
Chocolate poisoning is a big source of pet emergencies so make sure you keep Easter eggs and any other chocolate products out of reach of your car. Be aware which other human foods are dangerous to cats, and make sure any house guests know the rules too.
If you are having a springtime barbeque, make sure your cat is kept at a safe distance. Kebab skewers, alcohol and bones can be particularly dangerous.
Handpicked related content:
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4. Allergies
Just like people, cats and dogs can develop allergies to plants, pollens, grasses, and many other substances in springtime. Allergies in pets normally appear as itchy skin and ear problems, accompanied by hair loss or inflamed skin. Some pets will even change their behaviour due to irritation. Some will suffer respiratory signs or runny eyes.
5. Grass blades
This is another surprisingly big cause of pet emergencies. Cats who have a penchant for eating grass run the risk of getting the blades stuck in their nose and throat. This can cause breathing problems, sneezing and nasal discharge.
Image of wasp for Vets Now article on springtime dangers to cats
6. Insect stings
Cats often like to chase and play with wasps and bees and can be stung. Most of these cases are not emergencies. With a bee sting, check and remove the sting if it’s still in place, then bathe the area in bicarbonate of soda (one teaspoon of bicarbonate of soda to 300ml warm water). With wasp stings bathe the area with malt vinegar or lemon juice.
If your cat is stung in or near the mouth or neck then you may need to seek veterinary help. Cats, like humans, can be allergic or become allergic to stings. Signs include swellings, distress and breathing difficulties.
Make sure your cat is up-to-date with his vaccinations, flea and tick medications as this is the time of year fleas and ticks start to increase in number.
Suggested Tweet
Check out this handy blog post from @VetsNowUK to learn about the 8 most common dangers for #cats this #spring
7. Neutering
Springtime is when female un-neutered cats will start coming into season, so it’s essential to get them speyed now if you do not want three to four litters of kittens this year.
Handpicked related content:
What to do if your pet has been poisoned Go
8. Adders
Adders are most likely to bite in spring when they’ve just come out of hibernation. This is because they’re not alert enough to scuttle away at speed. Their venom is highly dangerous to cats. If you suspect your cat has been bitten by an adder seek urgent veterinary treatment.
9. Permethrin (insecticides)
Permethrin is an insecticide commonly found in many over-the-counter ‘spot-on’ flea treatments for dogs. It is very toxic to cats and at Vets Now we see cases of permethrin poisoning every month. Most cats are poisoned when their owners mistakenly use a dog product on them.
However, cats can also show mild signs of poisoning after close contact with a recently treated dog. Signs of insecticide poisoning include drooling, tremors, twitching and seizures the onset of those symptoms is usually rapid. You should contact your vet immediately if you think your cat has been poisoned by insecticides. Cats that receive immediate treatment and survive usually suffer no long-term effects.

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