Latest News

18 Oct 2020

We are open for all routine and emergency needs

Bot h of our surgeries are open as normally 8:30 -19h on weekdays. Over the weekends our Gordon House Surgery in Camberley is open on both Saturday and Sunday. Elm cottage Surgery is closed over the weekends.

 

We are quite busy at this time of the year but will be there for routine and emergency appointments and any advice you may require. Please check our website for symptom checker, to make sure if your pet needs to be seen by a veterinary surgeon.

 

If so, please call us on

01276 22193 – Gordon House, Camberley

01252 837154 – Elm Cottage, Frimley Green

 

We are practicing closed door policy, but have extended our appointments to 20 minutes to allow plenty of time to talk to owners and see your pets.


6 Jun 2020

Elm Cottage Vet Centre is now open even longer

Thank you everyone for your fantastic support after our re-opening of Elm Cottage surgery in Frimley Green.  It is heart warming to read all the messages and to see some of our patients at the surgery.

We are delighted to say that now we are open even longer hours:

From Monday 8 of June Frimley Green will be open:

Monday        8:30 – 19

Tuesday       8:30 – 17

Wednesday  8:30 – 17

Thursday      8:30 – 19

Friday           8:30 – 19

Closed on weekends

 

Camberley Opening times (7 Days a week):

Monday        8:30 – 19

Tuesday        8:30 – 19

Wednesday  8:30 – 19

Thursday       8:30 – 19

Friday            8:30 – 19

Saturday       8:30  – 17

Sunday         8:30  – 13

 

At the moment we are delaying routine animals neutering and regular vaccinations. If you think your pet’s circumstances are not routine, please do not hesitate to contact us and we will help.

Current advice from the vaccine producers is that if your pet has been regularly vaccinated till now, it will be protected if it over-runs by up to 3 months on an isolated occasion. If your pet is approaching 3 months “overdue” please contact us to organise a booster. We are also sending out reminders and phoning owners of pets who are 2-3 months overdue. We expect to “catch up” in due course. Puppies and kitten vaccinations are done routinely.

Best wishes

Blackwater Valley Vets

 


29 May 2020

Re-opening of our Elm Cottage Surgery, in Frimley Green.

 

We are delighted to re-open our Elm Cottage Surgery, in Frimley Green.

 

Surgery will be open Monday to Friday 9 – 13h. You can order and collect your pet’s medications and food. Also, appointments are available with our vets and nurses.

 

Our Camberley surgery is still open:

Monday – Friday 8:30 – 19h,

Saturday 8:30 – 17,

Sunday 8:30 – 13h.

 

We will still observe Government’s social distancing regulations so please only bring your animal if you have an appointment, where possible one person per animal. Please ring the doorbell and a member of our staff will come out and have a word with you about the reason for your appointment or bring out the medications you have ordered. We will take payment with a wireless card terminal outside.

 

We are here to help you and your pets 7 days a week

 


11 Apr 2020

Opening times Easter

Dear Pet owners,

We will be closed on Easter Sunday and Bank Holiday Monday. If you need emergency help please call VetsNow in Farnham 01252 444436
We will be back on Tuesday at 8:30.

We wish you all a Happy Easter

Yours

Blackwater Valley Vets

 


3 Apr 2020

Temporary Closure of Elm Cottage Veterinary Centre

We are continuing to provide care for our patients and advice to their families 7 days a week. Unfortunately, due to the restrictions related to the COVID19 we are forced to temporarily shut our Elm Cottage Surgery at Frimley Green.

But don’t worry we aim to offer uninterrupted service.
Our team will be available at Gordon House Veterinary centre, 7 days a week to treat your pet, answer your questions, you can still order and collect your drugs. If your pet needs urgent treatment, we will be there for you. Elm Cottage phones will be diverted to Gordon House Veterinary Centre.

We are open:
8:30 – 19 on weekdays
8:30 – 17 on Saturdays, and
8:30 – 13 on Sundays

(Please check notice for opening on Bank Holidays)

You can also call us on 0127622193 or 01252837154 for any information. We are expecting higher volume of calls as we are catering for both surgeries, so please bear with us.

Please see our earlier post (25 March 2020) regarding our social distancing protocol at Gordon House Surgery. Please note that this is taken from Government and RCVS (Royal College of Veterinary Surgeons) advice.

We are here for you and your pets in these challenging times

Yours

Blackwater Valley Vets


27 Mar 2020

Opening hours weekend 28 and 29 March 2020

Message to our dear patients and their owners:

 

We are still providing 7 days a week service.

However due to The Government Advice and the Royal college of Veterinary Surgeons Recommendation (RCVS) we are providing only necessary or urgent treatment of animals and not the routine preventative care (e.g. boosters).

 

This weekend our Elm Cottage Surgery in Frimely Green will be open
Saturday  8:30 – 17h, and
Sunday     8:30 –  13h

 

Please call on 01252 837154, our team of nurses and Vets for an advice or to book an appointment if you need one.

 

Vets Now in Farnham re open out of these hours

 

Best wishes

Blackwater Valley Vets


25 Mar 2020

COVID 19 Update

Dear pet owners. We are trying to stay open and provide best service possible service in these challenging times. Further to The Government’s latest advice we now have in place several clear advice to respect social distancing:

 

Please always phone first before coming down to the surgery to book an appointment, order drugs or ask as a question. Please do not just come down to the surgery.

Your order will be prepared, we can take payment over the phone and on arrival we will just hand the medicines/food to you.

Front doors of the surgeries are locked, please ring the doorbell and member of staff will open the door. Please respect the 2 meters distancing at the door, while waiting outside and in the surgery.

Only 1 person per animal.

If you prefer to wait in your car, please phone us and we will come and collect the animal or deliver your medicines.

If you have any symptoms of COVID 19 or are self-isolating, please do not come to the surgery.

We have hand sanitizers in the surgery, please use them on arrival.

Nurse will (where possible) take your animal we will treat it and hand it back to you. This will keep both owners and our staff safe.

Please bring your card with you as we are avoiding payment by cash.

We will update this page regularly, but in the meantime please ring us to discuss if your case is considered urgent, and how we can help.


21 Mar 2020

Weekend opening hours 21 and 22 March

To our dear patients and pet owners:
 
Just a reminder that our Camberley surgery – Gordon House Veterinary Centre will be open this weekend:
 
Saturday 8:30 – 17h
Sunday 8:30 – 13h
 
Our Elm Cottage Surgery in Frimley Green will be closed this weekend.
 
If you need medicines, food or advice please call us on 0127622193
 
Best wishes
 
Blackwater Valley Vets

18 Mar 2020

Message to our dear clients and their families – COVID 19

 

 

Several global health organisations, including the WHO, have issued advisories saying there isn’t any evidence that pet animals can spread coronavirus or indeed be infected with it in the same way as humans.

 

We are taking all the possible steps to ensure continued and uninterrupted provision of both preventative care and treatment of pets when needed.

 

As you are aware, in the worse case scenario if a member of our staff tests positive for COVID 19 we may have to isolate and close the surgery. To try and minimise likelihood of this we have taken a few steps:

 

We have split our veterinary and nursing staff between two separate surgeries. This would allow us to continue with one surgery even in the worst-case scenario. This does put extra strain on our staff who are working tirelessly to help you. Please bear with them. You may not be able to see your favourite vet or nurse at your favourite surgery, but we are all available and are in constant communication to ensure continuity of care. Please ask our staff.

Weekends opening hours are somewhat changed. We will still be opened 7 days a week, however due to the above changes – only one surgery will be open on the weekends, and this will alternate. Overall hours of opening will not change, and appointments remain the same. Please keep an eye on Facebook and blackwatervalleyvets.co.uk for information on which surgery is open this weekend. Also call our staff for information: 0127622193 and 01252837154.

Please only 1 person per animal, this limits risks to both your family and our staff.

We have made appointments twice as long to limit number of people in the waiting room. However, we will keep to the time schedule to make sure both clients and staff safety is maximised.

If you arrive early, please wait in your car or outside before your appointment time.

 

If you think you may have been exposed to virus and are self-isolating, please do not come to the surgery. Send a friend with your animal. Please let us know when you are making an appointment.

 

Please call and order all the medicines and food at least 24h before collection, so we can prepare it and you can speedily collect them. Also, payment by card (especially contactless) and over the phone minimises chances of exposure. So, we encourage you to use these methods ad not cash.

If you want to collect the medicines or food and don’t want to come into the surgery – call us, and organise, payments can be made over the phone and then call us from your car on arrival and we will bring medicines out for you.

 

 

 

 


14 Mar 2020

Anxiety talk is unfortunately postponed, due to Corona outbreak

Dear all,
 
Due to the very fast changes in the Corona epidemic, we are unfortunately forced to postpone the Canine Anxiety talk. This is very regrettable, especially considering the support and interest we have had, as well as all the preparations that have been done towards this.
 
We understand that some of challenges dog owners are facing may need prompt advice so please contact Mr. Luke Wheldon directly by email:
 
Luke Wheldon IMDT
Dog Training & Behaviour Coach
info@lukedogwalker.co.uk
07809617567
 
Best wishes,
 
Blackwater Valley Vets

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I was very happy with the care my cats received…the vet gave me a great deal of time and treated my girls like his own. I also received a lot of help from the head nurse who gave me a diet plan to follow which has helped them lose weight. They are now a lot healthier and much more active.

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